Return an Order
With the exception of electric and electronic items,
you may return any part or accessory in its original, unused condition within 90 days for a refund. We do not refund shipping costs. To return items for credit, enclose a copy of your packing slip or receipt with the returned goods (no Return Authorization required).
If you do not have a packing slip or receipt, please include a sheet of paper with your name and order number so we know whose account to credit.
Ship your return to:
grillparts.com, 24 Commercial Pkwy, Santa Rosa Beach, FL 32459
Order Status and Cancelation
Check the Status or Cancel your order (if it hasn’t shipped) from the
Order Status Page and enter your Order ID Number with your Shipping ZIP Code to get the latest information on your order. Please Note: Although we provide a tracking number when your order leaves our warehouse, actual tracking updates are the responsibility of USPS, FedEx or UPS services.
Call (850) 622-9146 or Text Us at (850) 270-3232
Need help ordering or have a question? Contact the Support team by calling (850) 622-9146 or by sending a text message to (850) 270-3232. You can also email support by using the form below.
Hours and Location:
Customer Support is available Mon-Fri. 8:00am to 4:00pm Central Standard Time.Our Address: Grillparts.com, 24 Commercial Pkwy, Santa Rosa Beach, FL 32459. See map below.
We are located in the Panhandle of Florida within Santa Rosa Beach. Please come by and shop in person if you are in the neighborhood.
Frequently Asked Questions
If you have a question, chances are you can find an answer on our
FAQ (Frequently Asked Questions) page. For Grillparts.com Accounting, dial 850-622-9146 for admininstrative help with AR/AP.
Thanks for the opportunity to serve your grill part needs!